Shipping policy

Welcome to Coolzie! We are committed to delivering your order quickly, safely, and efficiently.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or holidays.

During high-volume periods, processing times may be slightly delayed. If there is a significant delay with your order, we will contact you via email.

Shipping Times

Estimated delivery times:

  • United States: 5–10 business days
  • International Orders: 7–21 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, or weather conditions.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer:

  • Free shipping promotions
  • Discounted shipping rates
  • Limited-time delivery offers

These promotions will be clearly displayed on our website.

Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 48 hours for tracking updates to appear.

Incorrect Address Information

Please ensure your shipping address is correct before placing your order. Coolzie is not responsible for orders shipped to incorrectly entered addresses.

If you notice an error in your address, contact us immediately at our customer support email before your order ships.

Lost or Delayed Packages

Coolzie is not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances. However, if your package appears lost, please contact us and we will do our best to assist you.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Photos of the damaged item and packaging

We will review the issue and work toward a replacement or appropriate solution.

International Shipping & Customs

International customers may be responsible for customs duties, taxes, or import fees charged by their country. These fees are not included in our product or shipping prices.

Contact Us

If you have any questions about shipping or your order, please contact us.

We appreciate your business and thank you for shopping with Coolzie!